Sr Mgr Customer Supply Chain Strategy at Mondelez International in East Hanover, NJ
Job Description Are You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact. How you will contribute You will:
Drive effective cross-functional communication among stakeholders:
sales, logistics operations, demand planning, product supply and external partners Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L function, ideally with knowledge of customer supply chain management Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge) SAP, information systems, process design, standard operating procedures Experience leading and developing a team Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs Great interpersonal, teamwork and communication skills Able to influence, negotiate and apply commercial acumen Customer Service & Logistics Customer Service & Logistics (CS&L) is where you'll integrate our end-to-end demand-driven supply chain. Working from shelf to field, you'll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf. Job Scope:
The Sr Manager Customer Supply Chain will direct all aspects of Customer logistics & services strategy for Customers across the Grocery & Alternative Channels. He/she is responsible for development of long term Customer Collaboration strategic roadmap and programs driving P/L improvement in support of improving overall customer experience. The role will be responsible for overall organization design in support of the customer, developing training curriculum in support for our Supply Chain teams, ensuring we have an industry presence across both routes to market, and enabling a strong career path for our teams. The position is based in the US and will manage a team of responsible for Program Management and Allocations along with dotted line relationships with the Customer Supply Chain leads. Primary
Responsibilities:
Leads and directs all aspects of Customer Supply Chain Strategy including alignment with the long term strategic direction set by the Sales and CS&L leadership and ensuring policies, program governance & execution processes are in place to provide consistent, reliable service throughout the supply chain. Responsible for development & thought leadership for future key strategic initiatives supporting $9B
in annual sales revenue across both biscuit & confections businesses across warehouse & distributor routes to market. Key strategic initiatives across the WHD and DSD route to Markets include but not limited to; Joint Business Planning (JBP), Leveraging RPA & AI, Cost to Serve, BEAM, Pricing, On Shelf Availability, Pricing & Compliance, P/L initiatives, CPU, and supporting CAO expansion. Daily interaction with Customer Supply Chain leadership and any functions that impact our service and relationship with our Customer Ensures training & implementation plans of the operational component of our customer strategies through communication and collaboration with Customer Services and Field Sales Manages activities of direct reports and is responsible for hiring and developing talent and performance management Influences overall Customer program or project success, finances, and/or the ability to meet objectives. Management and Subject Matter Expert of allocation and controlled deployment processes. Marketing of MDLZ Customer Supply Chain across organization and industry by leveraging social media platforms, Yammer, White paper opportunities, and Industry forums. Leads Joint Value Creation sessions to identify future initiatives and partners closely with CS&L COE to leverage capabilities which includes RPA expansion and Machine learning/AI program opportunities. Utilizes advanced skills to communicate matters of significant importance to the business, representing the organization to multiple internal and external constituents, negotiating issues with significant impact on the achievement of strategic objectives Functional Technical Competencies Gained in Role:
1. Business Acumen - Intermediate 2. Big data analytics - Intermediate 3. Visual reporting tools - Intermediate Lominger Competencies Gained in Role:
1. Organizational Agility 2. Strategic Agility 3. Managing and Measuring Work Qualifications Competencies:
Ability to partner with leaders of other functional areas and business partners to drive overall performance while aligning with Mondelez values Able to build and sustain high performing work teams Proven success at influencing others to deliver results and create winning team culture Ability to multi-task and deal with continuously changing priorities Functional/Technical Competencies:
Supply chain/logistics functional expertise in warehouse &/or distributor routes to market Strong problem solving, negotiating and decision-making skills, with proven ability to manage complex situations Expertise in SAP and using customer portals/data Education/Experience Required:
BS/BA in Business, Transportation, Logistics, Supply Chain, Industrial Engineering or related field; MA/MS in Logistics, Supply Chain, Industrial Engineering or MBA preferred Successful candidate will have a minimum of 7 years of business experience in Supply Chain Logistics including, but not limited to, production and fulfillment planning, distribution operations and/or Sales/Retail demand planning. Superior analytical and problem-solving skills; lean six sigma preferred (min 7 years) Direct customer supply chain leadership experience interfacing with Sales/Retail (min 5 years) Proven project leadership experience (min 3 years) Superior written communication and presentation skills (min 7 years) Highly proficient in SAP, Excel and usage of customer portals/tools (min 7 years) DSD and Warehouse field and HQ Roles (3 years in each RTM) Some travel required Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy.
Salary Range:
$100K -- $150K
Minimum Qualification
Supply Chain & LogisticsEstimated Salary: $20 to $28 per hour based on qualifications.
Drive effective cross-functional communication among stakeholders:
sales, logistics operations, demand planning, product supply and external partners Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L function, ideally with knowledge of customer supply chain management Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge) SAP, information systems, process design, standard operating procedures Experience leading and developing a team Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs Great interpersonal, teamwork and communication skills Able to influence, negotiate and apply commercial acumen Customer Service & Logistics Customer Service & Logistics (CS&L) is where you'll integrate our end-to-end demand-driven supply chain. Working from shelf to field, you'll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf. Job Scope:
The Sr Manager Customer Supply Chain will direct all aspects of Customer logistics & services strategy for Customers across the Grocery & Alternative Channels. He/she is responsible for development of long term Customer Collaboration strategic roadmap and programs driving P/L improvement in support of improving overall customer experience. The role will be responsible for overall organization design in support of the customer, developing training curriculum in support for our Supply Chain teams, ensuring we have an industry presence across both routes to market, and enabling a strong career path for our teams. The position is based in the US and will manage a team of responsible for Program Management and Allocations along with dotted line relationships with the Customer Supply Chain leads. Primary
Responsibilities:
Leads and directs all aspects of Customer Supply Chain Strategy including alignment with the long term strategic direction set by the Sales and CS&L leadership and ensuring policies, program governance & execution processes are in place to provide consistent, reliable service throughout the supply chain. Responsible for development & thought leadership for future key strategic initiatives supporting $9B
in annual sales revenue across both biscuit & confections businesses across warehouse & distributor routes to market. Key strategic initiatives across the WHD and DSD route to Markets include but not limited to; Joint Business Planning (JBP), Leveraging RPA & AI, Cost to Serve, BEAM, Pricing, On Shelf Availability, Pricing & Compliance, P/L initiatives, CPU, and supporting CAO expansion. Daily interaction with Customer Supply Chain leadership and any functions that impact our service and relationship with our Customer Ensures training & implementation plans of the operational component of our customer strategies through communication and collaboration with Customer Services and Field Sales Manages activities of direct reports and is responsible for hiring and developing talent and performance management Influences overall Customer program or project success, finances, and/or the ability to meet objectives. Management and Subject Matter Expert of allocation and controlled deployment processes. Marketing of MDLZ Customer Supply Chain across organization and industry by leveraging social media platforms, Yammer, White paper opportunities, and Industry forums. Leads Joint Value Creation sessions to identify future initiatives and partners closely with CS&L COE to leverage capabilities which includes RPA expansion and Machine learning/AI program opportunities. Utilizes advanced skills to communicate matters of significant importance to the business, representing the organization to multiple internal and external constituents, negotiating issues with significant impact on the achievement of strategic objectives Functional Technical Competencies Gained in Role:
1. Business Acumen - Intermediate 2. Big data analytics - Intermediate 3. Visual reporting tools - Intermediate Lominger Competencies Gained in Role:
1. Organizational Agility 2. Strategic Agility 3. Managing and Measuring Work Qualifications Competencies:
Ability to partner with leaders of other functional areas and business partners to drive overall performance while aligning with Mondelez values Able to build and sustain high performing work teams Proven success at influencing others to deliver results and create winning team culture Ability to multi-task and deal with continuously changing priorities Functional/Technical Competencies:
Supply chain/logistics functional expertise in warehouse &/or distributor routes to market Strong problem solving, negotiating and decision-making skills, with proven ability to manage complex situations Expertise in SAP and using customer portals/data Education/Experience Required:
BS/BA in Business, Transportation, Logistics, Supply Chain, Industrial Engineering or related field; MA/MS in Logistics, Supply Chain, Industrial Engineering or MBA preferred Successful candidate will have a minimum of 7 years of business experience in Supply Chain Logistics including, but not limited to, production and fulfillment planning, distribution operations and/or Sales/Retail demand planning. Superior analytical and problem-solving skills; lean six sigma preferred (min 7 years) Direct customer supply chain leadership experience interfacing with Sales/Retail (min 5 years) Proven project leadership experience (min 3 years) Superior written communication and presentation skills (min 7 years) Highly proficient in SAP, Excel and usage of customer portals/tools (min 7 years) DSD and Warehouse field and HQ Roles (3 years in each RTM) Some travel required Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy.
Salary Range:
$100K -- $150K
Minimum Qualification
Supply Chain & LogisticsEstimated Salary: $20 to $28 per hour based on qualifications.
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